ACCOUNT & SECURITY:

How do I sign up?

Click "Sign Up" on our homepage, fill in your details, and confirm your email to get started. It only takes a minute.

Does it cost anything to join Hyper Lucky?

No, creating an account is completely free.

I forgot my password. What should I do?

Click "Forgot Password?" on the login page and follow the instructions to reset it securely.

How can I update my profile?

Log in, head to your account settings, and make changes to your info anytime.

Is Hyper Lucky safe to use?

Yes. We use advanced encryption and follow strict security protocols to protect your data. Plus, your funds stay in crypto, with fast, transparent transactions.

CRYPTO DEPOSITS & WITHDRAWALS:

Which cryptocurrencies do you support?

We currently accept Bitcoin, Ethereum, Litecoin, USDT, and other major cryptos. Check the cashier for the full list.

How do I make a deposit?

Log in, go to the Cashier, select your coin, copy your unique deposit address, and send the funds from your wallet.

Is there a minimum deposit?

Yes. Minimums vary by crypto, but generally start at the equivalent of €10. Full details are in the Cashier section.

How fast are withdrawals?

Most withdrawals are processed instantly or within a few minutes, depending on blockchain congestion.

BONUSES & PROMOTIONS:

How do I claim a bonus?

Head to the Promotions page, select your offer, and follow the steps. Some offers require a code at deposit.

Do bonuses have wagering requirements?

Yes. Most bonuses come with playthrough requirements. Full terms are always listed on the promo page.

Will my bonus expire?

Bonuses typically expire after a set number of days. Check each offer’s terms for exact expiry times.

GAMES & PROVIDERS:

What games can I play?

Hyper Lucky offers crypto-friendly slots, live casino, crash games, instant wins, and more - all from top providers.

Are the games provably fair?

Yes. Many games feature Provably Fair tech, and all others are tested for fairness by certified providers.

Can I play for free?

Yes, many games offer demo mode so you can test them out before using crypto.

SUPPORT & TROUBLESHOOTING:

How can I contact support?

Our team is available 24/7 via live chat and email. We’re always here to help.

What if I have a technical issue?

Reach out via chat or email. We’ll troubleshoot and resolve the issue as fast as possible.

RESPONSIBLE GAMING:

Can I set limits on my account?

Yes. You can set deposit limits, timeouts, or self-exclude in your account settings. We promote safe and sustainable play.

Where can I get help for gambling issues?

Visit our Responsible Gaming page for tools, resources, and links to professional support services.