RESPONSIBLE GAMING
Gaming should stay within your control. This page explains the tools available to you, how to use them, and where to get help if you need it.
Hyper Lucky's Commitment
Hyper Lucky takes player safety seriously. That means:
- Education First: Clear information about responsible gaming, including how to recognise harmful patterns before they take hold.
- Self-Exclusion Tools: Take a break at any time by temporarily or permanently disabling your account.
- Spending Controls: Setting your own spending limits is the most effective form of budget management available to you. Decide what you can afford before you play, and treat that figure as your limit.
- Support Access: The 24/7 support team is trained to help with responsible gaming tools and referrals to professional support.
Recognising Problem Gambling
Gambling becomes a problem when it starts to affect other areas of your life. The signs are not always visible at first.
Ask yourself these questions:
- Are you spending more than you planned, more often than you intended?
- Do you gamble to recover money you've already lost?
- Has gambling affected your relationships, your work, or your finances?
- Do you feel anxious or restless when you're not playing?
- Have you tried to cut back and found it harder than expected?
Answering yes to any of these does not mean you are beyond help. Support is available, and the organisations listed at the bottom of this page can assist.
Tips for Staying in Control
- Set a budget before you play. Decide what you can afford to lose before you open a game.
- Don't chase losses. A losing session is a losing session. Walking away is the better decision.
- Take breaks. Step away regularly and give yourself time outside the game.
- Stay sober. Gambling under the influence of alcohol or drugs impairs judgment.
- Keep perspective. Crypto gaming is not a source of income. No strategy guarantees a return.
- Know the games. Understand the rules and house edge before you play.
Self-Exclusion
You can disable your account at any time. Contact the support team to activate a temporary pause or a permanent exclusion. Once active, you will not be able to access gaming features until the period has ended or the exclusion has been reviewed. Hyper Lucky will also stop sending you promotional communications for the duration.
Crypto Gaming and Responsible Play
Hyper Lucky is a crypto-native platform. Transactions settle on-chain and are irreversible once confirmed. There is no way to reverse a deposit or dispute a transaction after it has been processed. This is how the protocol works.
There are also no automatic bank-level spending controls on crypto wallets. If you want to limit how much you deposit, you need to make that decision before you send funds. Setting a personal spending limit in advance is the most effective control available to you.
Two third-party tools worth knowing about:
- Gamban (gamban.com) blocks access to gambling sites across your devices.
- Gambling Therapy (gamblingtherapy.org) offers free support for people affected by online gambling, including those using crypto platforms.
Underage Gambling
You must be 18 or older to register and play on Hyper Lucky. Underage gambling is not permitted.
If you are a parent or guardian, consider using parental control software to prevent minors from accessing gambling sites. If you become aware that a minor has accessed the platform, contact support@hyperlucky.com immediately.
Support Resources
If you or someone you know may have a gambling problem, professional help is available.
Contact
Email: support@hyperlucky.com
Live Chat: 24/7 via the site